Exchange & Cancellation Policy

Before Order Dispatch

You may cancel your order before it has been dispatched from our warehouse.

To request a cancellation:

• Log in to your Threadss account and cancel the order (if available), or
• Contact our Customer Support team with your Order ID.

If the cancellation request is approved before dispatch:

• Prepaid Orders: A full refund will be processed to the original payment method.

After Order Dispatch

If you no longer wish to keep the product, you may request a return after delivery, provided the item meets the conditions mentioned in our Return Policy.

Cancellation by Threadss

Threadss reserves the right to cancel any order under the following circumstances:

• Product is out of stock.
• Pricing or product information errors.
• Suspected fraudulent activity.
• Payment verification failure.
• Incomplete or incorrect customer information.
• Delivery is not possible to the provided address.

If your order is cancelled by Threadss after payment has been received, a full refund will be processed to your original payment method.

We offer exchanges on eligible products for the following reasons:

• Incorrect size received
• Incorrect colour received
• Wrong product delivered
• Damaged or defective product
• Manufacturing defect

All exchange requests are subject to verification and product availability.

To qualify for an exchange:

• The request must be submitted within 7 days of delivery.
• The product must be unused, unwashed, unworn, and in its original condition.
• All original tags, labels, invoices, accessories, and packaging must be intact.
• The product must successfully pass our quality inspection.

The following items are not eligible for exchange unless they are damaged or incorrectly delivered:

• Innerwear and lingerie
• Socks
• Personal care and hygiene products
• Gift cards
• Customized or personalized products
• Clearance, final sale, or products marked as Non-Exchangeable

To request an exchange:

• Contact our Customer Support within the exchange period.
• Share the following details:
  • Order Number
  • Product Name
  • Reason for exchange
  • Photos or videos (if the product is damaged or incorrect)

Our team will review your request. If approved, we will arrange a pickup or provide return instructions. Once the returned product passes inspection, the replacement item will be shipped (subject to availability).

Exchanges are subject to stock availability.

If the requested size, colour, or product is unavailable, Threadss may offer:

• A replacement product of equal value (with your consent),
• A refund (where applicable), or
• Store credit, if mutually agreed.

If you receive:

• A damaged product,
• A defective item,
• An incorrect product, or
• A product with missing parts,

After verification, we will arrange an exchange or refund at no additional cost.

• If the exchange is due to an error by Threadss (wrong item, damaged product, or manufacturing defect), we will bear the shipping charges.
• For approved exchanges requested for any other reason, additional shipping charges may apply and will be communicated before processing.

• Orders cancelled before dispatch: Refunds will be initiated within 5–7 business days to the original payment method.
• The time taken for the amount to reflect in your account depends on your bank or payment provider.

For cancellation or exchange assistance, please contact us: