Shipping Policy
Last Updated: July 2026At Threadss, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines our order processing, shipping timelines, delivery methods, shipping charges, and other important information to ensure a smooth shopping experience.
Order Processing
- All orders are processed after successful payment confirmation or order verification (for Cash on Delivery orders).
- Orders are generally processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festivals, sales, or promotional events, processing times may be slightly longer due to higher order volumes.
Shipping Coverage
Threadss currently delivers across India.
If international shipping becomes available in the future, this policy will be updated accordingly.
Estimated Delivery Time
Estimated delivery times may vary depending on your location.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Order value
- Product weight and dimensions
- Promotional offers (if applicable)
From time to time, we may offer
- Free Shipping on eligible orders
- Promotional shipping offers
- Discounted delivery charges during special campaigns
Order Tracking
Once your order has been shipped:
- You will receive a confirmation email and/or SMS.
- A tracking number and courier details will be shared.
- You can track your order directly from your My Orders section or through the courier partner's tracking link.
Delivery Attempts
Our courier partner will make multiple delivery attempts. If delivery cannot be completed because:
- The customer is unavailable
- The delivery address is incorrect
- The phone number is unreachable
- The order is repeatedly refused
the shipment may be returned to our warehouse.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. Threadss will not be responsible for delays or failed deliveries resulting from:
- Incorrect address
- Incorrect PIN code
- Incorrect contact number
- Incomplete address details
Delayed Deliveries
While we aim to deliver every order on time, delays may occur due to:
- Extreme weather conditions
- Natural disasters
- Government restrictions
- Courier network issues
- High seasonal demand
- Public holidays
In such cases, we will make every effort to keep you informed about the status of your shipment.
Damaged or Tampered Packages
If your package appears to be:
- Damaged
- Opened
- Tampered with
Lost Shipments
If your shipment is confirmed as lost by the courier partner, Threadss will investigate the matter and provide an appropriate resolution, which may include:
- A replacement (subject to product availability), or
- A full refund for prepaid orders.
Shipping Restrictions
Certain products or delivery locations may have shipping limitations due to:
- Local regulations
- Courier service availability
- Product size or weight
If we are unable to deliver to your location after your order is placed, our support team will contact you and process a full refund if necessary.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
