Return Policy

You may request a return if:

• You received a damaged or defective product.
• You received the wrong item, size, or color.
• The product has a manufacturing defect.
• The product is significantly different from the product description.

To be eligible for a return:

• The return request must be raised within 7 days of delivery.
• The product must be unused, unwashed, unworn, and in its original condition.
• All original tags, labels, accessories, invoices, and packaging must be intact.

The product must pass our quality inspection after it is received.

The following products cannot be returned unless they are damaged or incorrectly delivered:

• Innerwear and lingerie
• Socks
• Personal care and hygiene products
• Gift cards
• Customized or personalized products
• Clearance, final sale, or non-returnable items marked on the product page

To initiate a return:

• Contact our customer support within 7 days of receiving your order.
• Provide your Order Number, Product Name, Reason for Return, and clear photos or videos (if applicable).

Our team will review your request. Once approved, we will arrange a pickup or provide return shipping instructions. After receiving and inspecting the product, we will process the replacement, exchange, or refund as applicable.

Returned products must:

• Be in their original condition.
• Have all original tags attached.
• Include original packaging and accessories.
• Show no signs of use, washing, alteration, or damage caused after delivery.

If you receive:

• A damaged product
• A defective item
• An incorrect product
• A missing item

• If the return is due to our mistake (wrong item, damaged product, or manufacturing defect), Threadss will bear the return shipping cost.
• If the return is approved for any other reason, return shipping charges may be borne by the customer or deducted from the refund, depending on the circumstances.

Return requests may be declined if:

• The request is made after the return window has expired.
• The product has been used, washed, or altered.
• Original tags or packaging are missing.
• The product is damaged due to misuse or improper handling.
• The item is listed as non-returnable.

Eligible products may be exchanged for:

• A different size
• A different color (subject to availability)
• The same product if it is defective or damaged

If the requested item is unavailable, we may offer a refund or store credit, as applicable.

Once your returned product passes our quality inspection:

• Refunds for prepaid orders will be processed to the original payment method.
• Refunds for Cash on Delivery (COD) orders will be processed via bank transfer or UPI after receiving the necessary account details.
• Refunds are generally initiated within 5–7 business days, although the time taken for the amount to reflect depends on your bank or payment provider.

If you have any questions about returns, please contact us: